Stephen Moore (Fitchburg, MA) | Thrift Gorilla, LLC.

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Buyer information

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Platform	Username	Real Name	Phone Number	Address
eBay	davincitools	Stephen Moore	+1 617-459-8881	209 Saint Joseph Ave 01420-5159 USA

Item information and case details

The item and details on what happened.

Date	Item Name	Item ID	Item Price
2024-12-31	Panasonic KX-TG7741 Answering Machine for KX-TGA470 S Cordless Phone Handsets	334763416951	$9.00 + Shipping ($7.78)

This buyer purchased a Panasonic phone base on Tuesday, December 31st 2024 and received it on Friday, January 10th 2025. They just finally reached out to us on Thursday, January 23rd 2025 and claimed that they were on “vacation” and are just now getting around to using the item. I don’t know anyone who buys something while on vacation only to later use it but we digress. They reached out to us with ideas on how to get their phone to pair with their base. Mind you they said they are “tech savvy”. However failed to comprehend how to properly de-register their previous phone to the old base and register to the new base. They insisted that this was an issue with our base prior to even getting help.

We provided them adequate information along with the steps as well a Youtube video. They still failed to comprehend the steps. When asked if they put the correct code in to de-register. Their response was backwards while they skipped a whole step. We went back and forth with this person for almost 4 hours. Their responses were nothing but coarse and snarky. We were very professional in our responses as well helpful. Unsure how we could of been anymore helpful then were already were short of flying out to this persons home and setting up their phone for them.

Finally, we had to let them know that it was an end user error and that they should reach out to Panasonic customer support. We provided them the number because we know how hard it is to research these things. They responded with another coarse reply and threatened to leave negative feedback to which they did.

Here are the messages that were exchanged between us.

Click here to read all of the messages

Hi, I’ve been on vacation and just got back and just started trying to set up the phone base and I can’t register my handsets to it. I didn’t know if you had any suggestions.
Wednesday, January 23rd 2025 @ 5:03 AM — Stephen Moore

Attach a photo of the phone you’re trying to pair including its front, back and model.
Wednesday, January 23rd 2025 @ 1:04 PM — Thrift Gorilla, LLC.

I’m sure the phones are the right ones. The base is the same model as the one I’m replacing. And Iooked it up on the Panasonic site and they are the handsets for the base.The old base can register and deregister all the handsets, it’s problem is it will not connect to the phone line. The base I got from you connects to the phone line. When I press speaker phone I get a dial tone but when I try and register any of the handsets they don’t register, they just time out. Didn’t know if you had any insite as to what I’m doing wrong. I’m pretty teck savvy so I’m starting to think the base registering function isn’t working.
Wednesday, January 23rd 2025 @ 1:17 PM — Stephen Moore

Hello, There is nothing wrong with the registering function as we de register and register handsets all the time and test functionality. We are very well aware of these machines as we sell them all the time. You have a TGA-470S which is the wrong model for this answering machine. You should have purchased the KX-TG7731 model answering machine.

Lastly, if your previous handset wasn’t de-registered of the previous base you will have to do that first. You can try de-registering it by reviewing your manual for that handset or generally its Menu followed by clicking # then 131. Then going threw the menu selects to de-register it. Then from there you would register it like you would any handset up to 5.
Wednesday, January 23rd 2025 @ 1:27 PM — Thrift Gorilla, LLC.

The new base and the old base are the exact same number. I don’t understand
Wednesday, January 23rd 2025 @ 1:32 PM — Stephen Moore

Your handset is then still registered to the old base. Why do you have both of them plugged in? You cant use the same phone in more than one base. Did you follow those directions to de-register the phone?
Wednesday, January 23rd 2025 @ 1:33 PM — Thrift Gorilla, LLC.

I was trying to send you a video of the registering but ebay only let’s you send 9MB photos But if the two base units are the same model and one can register the handsets and the other can’t I don’t think it’s that I have the wrong base now does it.
Wednesday, January 23rd 2025 @ 1:48 PM — Stephen Moore

I don’t have both base units plugged in at the same time.And no I de-registered the phone on the old base unplug that base and then power up the new base and try to register it and it says registering but never does just times out.
Wednesday, January 23rd 2025 @ 1:53 PM — Stephen Moore

I just de-registered a handset, #3 and it says it’s been de-registered then it says “Press Locator on base 5sec, put on charger” I do all of that and it just sits there until it times out
Wednesday, January 23rd 2025 @ 1:57 PM — Stephen Moore

You are doing something wrong then as these are tested and sold as such. You may have something wrong with your handset.

What was the purpose of purchasing this answering machine when you already have one?
Wednesday, January 23rd 2025 @ 2:03 PM — Thrift Gorilla, LLC.

The old base doesn’t connect to the phone line but it does connect to all the phones. I just wanted to replace the base. The message about putting the phone in the charger only comes if the phone is de-registered so that’s not the issue and if I take a phone that doesn’t register on the base I got from you and try on the old base it registers right away.
Wednesday, January 23rd 2025 @ 2:31 PM — Stephen Moore

I’d love to find that I’m doing something wrong and get it to work but it doesn’t seem to be happening
Wednesday, January 23rd 2025 @ 2:33 PM — Stephen Moore

It’s not pairing because it’s still paired to something that’s hooked up. Do you have any individual bases around the house? How many phones do you have hooked up?This is not an issue with our base.
Wednesday, January 23rd 2025 @ 2:33 PM — Thrift Gorilla, LLC.

Additionally, here is a helpful video on how to properly de-register and register. It’s essentially the same process.

https://www.youtube.com/watch?v=kcur_MdLpRg
Wednesday, January 23rd 2025 @ 2:38 PM — Thrift Gorilla, LLC.

I don’t understand how it isn’t an issue with your base. The handsets pair fine with the old base but do not with your base and they are the exact same model. I disconnected a Vtech phone just to see if that had anything to do with it and it didn’t make any difference. The old base was registering the handset when it was plugged in so yours should do the same.
Wednesday, January 23rd 2025 @ 2:41 PM — Stephen Moore

You have to de-register the phone from the previous base. Of course its going to work with your old base because it’s already paired. I would suggest you watch that video on how to properly do it as you’re missing a step along the way.

We sell hundreds of these phones and bases. We are very familiar with how these work. VTech and AT&T as well. We have tutorials on our website how to de-register those as well.
Wednesday, January 23rd 2025 @ 2:44 PM — Thrift Gorilla, LLC.

Yes, I have de-registered the handset. The handset says de-registered.
Wednesday, January 23rd 2025 @ 2:52 PM — Stephen Moore

Did you go to Menu + # + 130 to setup the registration process? Then holding down locator on the base for 5 seconds and registering it? It’s all shown in that video I gave you.

https://www.youtube.com/watch?v=kcur_MdLpRg
Wednesday, January 23rd 2025 @ 3:00 PM — Thrift Gorilla, LLC.

Yes I have done #131 to de-register and when you do the handset says “Press Locator on the base 5 sec, put on charger” I do that and it says “Registering” but it never does it just times out
Wednesday, January 23rd 2025 @ 3:15 PM — Stephen Moore

#131 is to de-register but you didn’t do #130 to get into the registration part. You aren’t following the correct order of pairing these handsets.

At this point I strongly believe this is end user error.
Wednesday, January 23rd 2025 @ 3:17 PM — Thrift Gorilla, LLC.

If you are as experienced with this phone system as you say you should know that there is something wrong with the base. Here is a pic of the handset trying to register. After it times out it gives 5 quick beeps. If you are such an expert what do the 5 quick beeps mean?
Wednesday, January 23rd 2025 @ 3:23 PM — Stephen Moore

We provided you adequate information and help for about 4 hours now. Including providing links to videos. It’s evident at this point that it’s an end user error. Generally we don’t even give support for items.

We clean, de-register, test and list these items all day and are listed as such. We have not had any issue with the “base registering function” as you indicated earlier or we wouldn’t have listed this product.

Lastly, I am not here to argue with you and I would respectfully ask you do the same. We haven’t been rude to you at all during this whole process.

You may want to reach out to Panasonic for additional support over the phone at this point.

Monday to Friday: 10:00 am to 4:00 pm (Eastern Standard Time) – Closed Saturday and Sunday. 1-800-561-5505
Wednesday, January 23rd 2025 @ 3:30 PM — Thrift Gorilla, LLC.

Well, I was hoping since you proclaim to be proficient with this phone system that you would be able to ascertain wihat is wrong, but you seem to just state it’s end user error so you leave me no choice but to give negative feedback.
Wednesday, January 23rd 2025 @ 3:37 PM — Stephen Moore

I am not sure how we can be anymore helpful than we already have short of driving to your home and setting up your phone system for you. We are just trying to make an honest living.
Wednesday, January 23rd 2025 @ 3:42 PM — Thrift Gorilla, LLC.

Buyer left negative feedback that stated:

The base unit will not register any of my handsets and after telling me I had ordered the wrong unit I showed them it was the exact same model and then they went to it’s “end user error” Obviously they don’t stand behind what they sell. I will never buy from them again.

We will not ever sell to you again so your wish is granted.