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Buyer information
This is the information of the buyer.
| Platform | Username | Real Name | Phone Number | Address |
| eBay | bandjgirls | Becky Giblin | +1 860-584-1535 | 13 Sandra St Bristol, CT 06010-3255 USA |
Item information and case details
The item and details on what happened.
| Date | Item Name | Item ID | Item Price |
| 2025-02-19 | Pick’em LeapFrog Fridge Phonics Magnet Replacements – Letters and Numbers | 333779900792 | $1.99 + Shipping ($4.14) |
This person purchased a letter “A” on Wednesday, February 19th 2025. This person received it on Tuesday, February 25th 2025. They opened a return for “Doesn’t match description or photos”. They failed to comprehend and read the description in full. Clearly they had to of read the description because they pointed out part of the end of the message that said “what you see in the photo’s is what’s included unless otherwise stated”. Which is stated prior to that message. The listing clearly states “Because this is a multi quantity listing, quality will vary in condition. You will receive the best condition available.” to which this buyer did not acknowledge. Furthermore in the description it clearly states “Before purchasing or sending offers, read the description in full, read the title in full and review all photo’s. You can also reach out to us with any questions or concerns about this listing.“.
Furthermore the message is seen in her attempt at the screenshot in the return message. What she received is what she purchased and had the best available letter left in the quantity. What she more than likely did was purchased the wrong letter size because of course shes incompetent in reading the description that also has the measurements and found any possible way she could attempt to return this item without paying the shipping. Which of course would cost more than the item is worth. This is another buyer that is abusing the returns. Had she reached out to us prior to opening a return she would of been taken care of.
She was reported to eBay for abuse of returns and should she return the item. We will escalate this further outside of eBay to recoup our losses.
Photos of the list and item
These are photo’s of the list page with full details and each individual photo listed.
Buyer images and return message
These photos are of the buyers return message and any photos they attached.
What was the outcome of the case?
Here is the outcome of this case.
2025-03-04 | We received the item back and proceeded with disputes.