Patricia Hervieux (Ashley Falls, MA)

Do NOT contact, harass or otherwise cause trouble with this person. This information is provided to others so they can block this abusive buyer.
The information displayed on this page falls under Freedom of Speech and will not be removed.

Buyer information

This is the information of the buyer.

Platform	Username	Real Name	Phone Number	Address
eBay	pattianne52012	Patricia Hervieux	+1 413-229-3253	248 Bunce Rd Ashley Falls, MA 01222-9724

Item information and case details

The item and details on what happened.

Date	Item Name	Item ID	Item Price
2026-01-20	AT&T EL52203 Cordless Phone Expansion Handset Only	336221896868	$9.99 + Shipping ($5.89)

This buyer purchased an item from us and was extremely rude from the very beginning. She asked us to have USPS look into the package. Due to severe weather and snow at the time, we politely asked her to be patient and assured her that the package was still moving through the USPS network and would arrive.

The item reached her hometown but was then routed back to our state. She opened an “Item Not Received” case, to which we again responded by asking her to remain patient, as tracking showed the item was scheduled to be delivered that Friday. She replied by claiming we were a horrible seller who does not stand behind our products and demanded a refund. The USPS delays caused by weather and logistics were completely outside of our control.

She then claimed the package was “lost,” despite tracking clearly showing continued movement. If a package were truly lost, there would be no tracking updates. She also stated there was no expected delivery date, which was untrue. As expected, the package was delivered that Friday.

After delivery, she opened an “Item Not as Described” case, claiming the item would not charge. The item was fully functional when shipped and works as intended. If she no longer wanted the item, she could have returned it unopened. Instead, it appears the claim was made to avoid paying return shipping. It is possible she purchased a replacement from another seller before our item arrived.

She also stated that she should have trusted her instincts based on our feedback. Our feedback rating is excellent. Her comment appears to reference a small number of recent negative feedbacks, which we believe are also false. Overall, our feedback clearly reflects that we are an outstanding and reliable seller. Her statement seems intended to make her claim appear more credible rather than reflect the truth.

We are now going to make an example out of her in Small Claims soon.