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Buyer information
This is the information of the buyer.
| Platform | Username | Real Name | Phone Number | Address |
| eBay | ing180234 | Blake Montgomery | +1 938-257-3028 | 497 Densmore Rd Joppa, AL 35087-6156 USA |
Item information and case details
The item and details on what happened.
| Date | Item Name | Item ID | Item Price |
| 2025-08-24 | VTech CS5111 Handset Base w/ Power Adapter | 334428561843 | $6.00 + Shipping ($4.91) |
Mr. Montgomery accepted an offer we sent. About 10 minutes later, he canceled the order, claiming he didn’t realize it wouldn’t come with the wall mount—even though this was explicitly stated in the listing.
We declined his cancellation request, as per eBay’s terms it is up to the seller to accept or deny cancellations. He then proceeded to send multiple messages demanding that we cancel the order, threatening to dispute the charge if we didn’t. Eventually, he did file a dispute.
We were advised by eBay to accept the dispute and cancel the transaction, as they would investigate the buyer for attempting to go around eBay’s process. We accepted the dispute, even though we were fully prepared to fight it—despite the fact that the item had not yet been shipped.
Photos of the list and item
These are photo’s of the list page with full details and each individual photo listed.
Buyer images and return message
These photos are of the buyers return message and any photos they attached.
What was the outcome of the case?
Here is the outcome of this case.
2025-08-25 | Payment dispute created.
2025-08-25 | Payment dispute accepted, buyer received their money back.
2025-08-25 | Buyer was reported to eBay.