Todd Michael McKenzie (Streator, IL)

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Buyer information

This is the information of the buyer.

Platform	Username	Real Name	Phone Number	Address
eBay	spudz25	Todd Michael McKenzie	+1 815-257-6240	609 W Bluff St Streator, IL 61364-1405 USA

Item information and case details

The item and details on what happened.

Date	Item Name	Item ID	Item Price
2024-12-24	Sony BDP-S3700 Blu-Ray Disc/DVD Player Wi-Fi Internet Media Streamer Box Only	335609006272	$13.00 + Shipping ($6.32)

This person purchased a Blu-Ray player and claimed when they got it that it did not work. They sent us a whole paragraph of what they did and that they have an “original” power adapter and remote for this same player. The only reason they purchased ours is because their “front door” was broken.

Our item was tested with OEM power adapter which appears they did not. We listed the item as such and did work prior to listing and sending them the item. They still insist its the “power issue” despite them not having “technical knowledge”. They further told us that they put the power adapter cord in “tighter” to make a solid connection. Again this sounds very fishy and were leaning towards a swap out. We at that point gave them an amicable solution and reminded them that we use OEM adapters and that the item worked prior to sending. Additionally, we told them to open a claim with USPS for damage if the unit is still faulty. At which we were told “I’m not going back and forth on this.”.

They never used the term OEM before in any of the correspondences. But they did use it in the return message. Their photo’s they attached show the power adapter hole pin missing. It’s hard to tell right now since we do not have the item. However it appears their carelessness in using this item they broke the unit or are swapping their internal unit with ours.

The gallery of photo’s

These are photo’s pf the listing page and the individual photos of the listing. Also attached are images of the return message with any buyer attached photo’s.