Donald Johnson (Knightstown, IN)

Buyer information

This is the information of the buyer.

PlatformUsernameReal NamePhone NumberAddress
eBayindjohnsonDonald Johnson+1 765-524-01505110 S Greensboro Pike Knightstown, IN 46148-9596 USA

Item information and case details

The item and details on what happened.

DateItem NameItem IDItem Price
2025-12-16Kodak Carousel 140 Slide Tray Chargeur334608126228$4.99 + Shipping ($7.95)

This person purchased a “Kodak Carousel 140 Slide Tray Carguer”. When we went to purchase a label we got an error that prevented us from ordering the label threw eBay. We tried again and had the same issue. Because, we had to ship the item the same day or risk getting a late shipping ding. We messaged the buyer to let them know about the issue. We received no reply. So we proceeded to cancel the order with an issue with the buyers address. This is the only option we can select that best describes the issue. As the buyer didn’t ask to cancel the order so we couldn’t select that one.

Fast forward a few days later the buyer leaves a negative feedback claiming the following:

“I purchased a Kodak slide carousel priced $4.99 plus $7.95 shipping. The next day the seller messaged me: “Hello, having issues with printing the label for your address.” Seven minutes later eBay notified me the order was canceled by the seller, who claimed “Something was wrong with the buyer’s shipping address.” I’ve had the same address since 1987. I joined eBay in 1997, and no seller has ever had an issue with my address. I can only assume the seller simply wanted out of the transaction.”

Living at the same address and having been on eBay since “1997” does not negate the fact that there was an issue on eBay’s end that prevented us from purchasing the label. Regardless, we weren’t able to purchase a label. The ending of the feedback that states “I can only assume the seller simply wanted out of the transaction” is simply untrue. Had we wanted out of the transaction we would have cancelled the item the moment they purchased it.

We generally don’t list buyers who leave negative feedback’s as that’s their prerogative. This particular person just won’t respond to any of our messages to resolve this issue for them. We sent a revision request to which they denied. We sent 3 other followup messages and all have gone unanswered. So that is why they are listed here as an abusive buyer.

Photos of the list and item

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Buyer images and return message

These photos are of the buyers return message and any photos they attached.

What was the outcome of the case?

Here is the outcome of this case.

2025-12-23: We sent a request for feedback removal which was denied. We then proceeded to contact eBay for Business to which was pending removal if we could send them a screenshot of the error.