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Buyer information

This is the information of the buyer.

Platform	Username	Real Name	Phone Number	Address
eBay	aime-more	Aimee Joan Matias	+1 562-652-4109	1501 Eastpark Dr Unit 1 La Habra, CA 90631-4987 USA

Item information and case details

The item and details on what happened.

Date	Item Name	Item ID	Item Price
2024-09-20	2010 Fisher-Price Kids Tough Digital 4x Zoom Camera w/ USB Cable – Pink	335568583454	$14.99 + Shipping ($4.87)

This person purchased a “Fisher-Price Kids Tough Digital 4x Zoom Camera w/ USB Cable – Pink” which had a little bit of an odor to it. This was all described in the listing. The buyer apparently did not like the odor and attempted to return the item under false pretenses so they didn’t have to pay for shipping. Effectively committing abuse of returns under the buyers remorse act.

Aimee Matias opened up a return on 2024-09-20 claiming the item “Arrived Damaged”. Upon messaging them first and informing them that they did not open communication with us (the seller) prior to opening a return. We asked them for proof of damage with photos of the outside of the packaging. They refused and then claimed the item “turns on” and works but only “when the USB is plugged in”. They goes on to say that they used “new” batteries and that it still did not work.

We (the seller) told them that they are possibly using cheap batteries, inserted the batteries the wrong way or they are not holding the button down long enough to turn the unit on. He or She then proceeded to get rude and say that they wanted to return the item and get a full refund. We (the seller) proceeded to explain to them that their story changed twice and that if they were returning this item because of the odor. That would be considered abuse of returns and fall under remorse purchase. We politely told them that at that point if they still wanted to return the item that we would follow up with small claims to recoup our costs.

At that point we were proceeding to accept the return. However the return auto closed because this person opened a charge back with their credit card company. This is now a fraudulent case since they won’t be returning the item. They had already gotten their money back in full. We reached out to them one last time to demand they send the item back to us within 7 days or we will be persuing all channels ie. Small Claims, IC3.gov as well USPS for mail fraud.

Read below for the full outcome of the case.

Photos of the list and item

These are photo’s of the list page with full details and each individual photo listed.

Buyer profile feedback

These photos show this buyers feedback which shows exactly what kind of a buyer this is.

Buyer images and return message

These photos are of the buyers return message and any photos they attached.

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Proof of item working

This video shows that the item works flawlessly without being “plugged in” as the buyer stated. Again, further showing this buyer is dishonest and ultimately had a remorse purchase.

What was the outcome of the case?

Here is the outcome of this case.

2024-10-02 UPDATE: Buyer did end up sending the item back to us shortly after we sent the last message demanding the item or things would escalate further than they have (ie. Court).

2024-10-11 UPDATE: Case closed in buyers/sellers favor since they sent the item back which is what we wanted and they got their money back.